Chatur’s exit within a month of his appointment leaves the US-based microblogging platform without a grievance official, who is a resident of India, as mandated by India’s new IT rules.
Chatur, who has also deleted his Twitter account, declined comment to ET’s queries. Twitter declined to comment. The social media company’s website displays the name of Jeremy Kessel, Twitter Inc.’s global legal policy director as the designated grievance officer.
The development comes at a time when Twitter and the government are at loggerheads over the US firm’s failure in appointing three executives, who under the new IT rules are mandated to be permanent employees of the company and residents of India, by May 26.
The new rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims. All significant social media firms, with over 50 lakh users in the country, shall appoint a grievance officer to deal with such complaints and share publicly the name and contact details of such officers on their website.
Twitter last week came under fire from the government after it locked IT Minister Ravi Shankar Prasad from his account over a complaint that a tweet he posted violated US copyright rules. The minister had tweeted that the microblogging platform had not given him notice in advance of the violation and his interviews on television channels criticising the platform for its non compliance of India’s IT rules had “ruffled feathers” at the Silicon Valley corporation.