Poco X2 users in India have been complaining of rear camera issues for quite some time now and the company has finally shared a manual fix. Poco India Support tweeted that the camera issue has been reported by less than 0.2 percent of Poco X2 users and that the solution should solve the problem for majority of users. It is a simple clear cache and data method that all users can do at home and will not have to visit a service centre, if it works.
Poco India Support took to Twitter to share a letter detailing how Poco X2 users can manually fix the camera issue. It states that this fix should solve the issue for majority of users. Poco X2 users in India will need to clean camera app data by heading to Settings and search Manage apps. From here, they can search for Camera > Clear Data > Clear all data > Ok. After clearing data, users are required to restart their phone and check if the issue has been resolved.
Dear POCO users, A few of you have approached us with a ‘camera not working’ issue on the POCO X2. We have detailed out the steps that need to be followed to fix it. Please go through the letter to know more. pic.twitter.com/Najbl8Pq1n
— POCO India Support (@POCOSupport) June 15, 2021
The letter goes on to state that in case this fix does not solve the camera issue for Poco X2 users, they can report it using the Service and Feedback app along with their device logs under the camera section. This app will then generate a feedback ID which the user can then take to the nearest service centre or contact Poco India support. Further, the letter mentions some users have been trying to intentionally brick their Poco X2’s camera to get a free replacement phone.
Notably, there are reports of camera issues on the Poco X2 from as far back as five months ago wherein the camera just showed a black screen. A user tried the clear cache and data method, but it did not solve the issue. Another user tweeted earlier in May about the same camera issue and having tried the clear cache and data fix to no avail. Apparently, the issue was not solved even after a factory reset.